Refund Policy

Our goal at IEM America Corporation is to ensure your satisfaction with our services. As our offerings
are primarily digital and knowledge-based, refunds are only granted under specific circumstances.

1. Refund Eligibility
   Refunds will be issued only under the following conditions:
   • Technical issues that prevent access to the course or product
   • Duplicate or accidental payments
   • Service not rendered as promised
2. Non-Refundable Items
   The following are non-refundable:
   • Attended workshops or events
   • Completed or partially completed courses
   • Downloaded or accessed digital materials
   • Subscription plans beyond 7 days of activation
3. Refund Process
   To initiate a refund, email us at [email protected] with:
   • Your Full Name
   • Email Address used for the purchase
   • Order ID
   • Reason for requesting a refund
   We will assess the request and respond within 5–7 business days. If approved, the refund will be
   processed within 7–10 business days to the original payment method.
4. Contact for Issues
   If you face any issue with your purchase or have concerns, our support team is available to assist
   you:
   • Phone: +1 (888) 607-0014
   • Email: [email protected]
   We believe in fair treatment and customer satisfaction and aim to resolve concerns promptly and
   transparently.